What shipping methods are available?
Spain & Portugal *
|Standard - €3||2-5|
|Free delivery from €40||2-5|
|€6 Shipping + €30 Customs Clearance||5-7|
European Union + Switzerland + Norway
|Standard - €6||3-8|
|Free delivery from €50||3-8|
|USA, Australia, HK, Japan, NZ - 30€||5-15|
|Rest of the world - 30€||5-15|
Unfortunately, due to existing Russian Customs Regulations, we are currently not able to ship any orders to Russia. We hope for your understanding.
We try hard to meet these delivery schedules but during busy periods, such as Christmas or Sale, deliveries may take a little longer. We hope for your understanding!
Do I have to declare customs for my order?
For any deliveries outside the European Union you might be charged additional duties or taxes when your shipment passes local customs. Any of these taxes or additional charges must be paid by the person who receives the order (B2B & B2C customers!). Unfortunately, we have no control over these charges and we are not able to tell you what the cost would be, because customs policies and import duties vary from one country to another.
We recommend you to contact your local customs office before placing an order.
What happens if I’m not at home when my order arrives?
For orders in Spain, SEUR will send an email with the expected delivery date and the possibility to arrange another time. If you are not at home they’ll send you another email giving you the chance to arrange another delivery date or collect it at a pick up point.
European orders will receive an email with the expected delivery date while international orders will only receive the shipping confirmation with the tracking number so that you can follow your parcel at any time. If you are not at home they will leave a notice and they’ll try to deliver it again.
I have not received my order yet. What should I do?
If your estimated delivery date has passed and you haven’t received your order:
- You can check the delivery status at www.seur.com with the tracking number included in your order confirmation email.
- If you can’t see the tracking information, please send us an email to firstname.lastname@example.org.
I have a wrong item in my order, what should I do?
We are really sorry if you should receive any wrong or damaged item. Please send us an email and we will solve it as quickly as we can.
RETURNS & REFUNDS
How do I return any garment to you and how much time do I have to do it?
You can return any garment and ask for a change (size / style) or refund within 30 days after receiving your order. Just fill in the return form you received with your order and send it back to us with the garment you want to return.
Please send all returns to the following address below:
Costalamel- c/ de Llull 63, 2º3º. E-08005 Barcelona (Spain)
Please do not delay the return shipment and make sure it includes our return form (with the order number and clear indications if you want to change the garment (style / size) or if you prefer a refund).
Orders may be returned using any shipping method or courier, but at your own expense. We recommend using a courier which offers a shipment tracking service, because we cannot be made responsible for any failed deliveries of returns.
All garments must be returned unworn, unwashed, unaltered and with the tags attached. Unfortunately we cannot accept any used garments.
Have you received my returned items?
We’ll send you an email as soon as we’ve completed your return, letting you know whether a refund or change has been processed.
How do you refund my money?
We’ll refund your money with the same payment method / card you used for your payment of your order. It can take between 5 to 10 days to return the amount to your account.